You qualify for our replacement/reimbursement policy if any of the following conditions are met within 30 days of receiving your jacket:
1. Your jacket’s measurements are off by more than 1/2" when measured flat.
2. Your jacket’s requested features are missing or different than shown in our photos.
3. Your jacket is the wrong color. Different shades of the correct color do not qualify as being incorrect as all leather hides are slightly different and all monitors/devices do not display the same colors.
In order to go about obtaining a replacement/reimbursement you must send us photos via e-mail showing the discrepancy. If it is an incorrect measurement, please take your jacket, lay it out on a table, zip it up, pull the leather tight and place a measuring tape over the incorrect measurement and take a photo. We will review photos and get back to you. Make sure the leather is taut when you take a photo to ensure accuracy. Measurements must be taken as we instruct, according to our measurement guide. Please note that we add inches to certain measurements based on style choice so what you measure on your jacket may be bigger than what you measured on your body.
Once it's determined that you qualify, we will discuss whether or not to simply replace the jacket entirely, or reimburse you for any tailoring costs. Typically, unless a jacket is too tight, we will reimburse you for tailoring as it will be much quicker, and cheaper for everyone involved, plus you get the benefit of having a professional tailor ensure that your new measurements are accurate to your body. If we make you a replacement jacket, we will use the original measurements that you gave us.
We do not offer refunds after 24 hours of purchase due to the nature of our custom business. Once a unique custom jacket is made it only fits one person - you! However, we will do everything we can to get you the exact jacket you ordered.
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