1. Your jacket’s measurements are off by more than 1/2" when measured flat.
2. Your jacket’s requested features are missing or different than shown in our photos.
3. Your jacket is the wrong color. Different shades of the correct color do not qualify as being incorrect as all leather hides are slightly different and all monitors/devices do not display the same colors.
In order to go about obtaining a replacement/reimbursement you must send us photos via e-mail showing the discrepancy. If it is an incorrect measurement, please take your jacket, lay it out on a table, zip it up, pull the leather tight and place a measuring tape over the incorrect measurement and take a photo. We will review photos and get back to you. Make sure the leather is taut when you take a photo to ensure accuracy. Measurements must be taken as we instruct, according to our measurement guide. Please note that we add inches to certain measurements based on style choice so what you measure on your jacket may be bigger than what you measured on your body.
Once it's determined that you qualify, we will discuss whether or not to simply replace the jacket entirely, or reimburse you for any tailoring costs. Typically, unless a jacket is too tight, we will reimburse you for tailoring as it will be much quicker, and cheaper for everyone involved, plus you get the benefit of having a professional tailor ensure that your new measurements are accurate to your body. If we make you a replacement jacket, we will use the original measurements that you gave us.
We do not offer refunds after 24 hours of purchase due to the nature of our custom business. Once a unique custom jacket is made it only fits one person - you! However, we will do everything we can to get you the exact jacket you ordered.
Custom designs are inherently difficult. There's a reason why there's only a few custom design leather jacket company's out there! While we promise to make your jacket very accurately, there are limitations to what we can do by looking at an online photo and trying to translate that into a physical leather jacket.
If you have a jacket that was made by a large, typical company, and want it replicated, most likely we can reproduce it almost precisely. We get into trouble typically when someone sends us an instagram photo of an overseas brand that no one has heard of, with lots of small features and seams. Those are near impossible to replicate and are usually heavily photoshopped. Or if someone sends a photo of a character on a tv show. You are not a model(most likely): you will not look like them! That actor had a jacket precisely built for them with a personal tailor worth thousands of dollars. It would be impossible for your jacket to look precisely like that.
Colors: We have to use our own available leather and materials shown on our website. We cannot 'color match', that sort of work is low quality. We fully dye our leather so it's resistant over time to damage and will look great for years.
Leather: We also only have the available types of leather on our site. We cannot do exotic leathers like alligator, snakeskin, etc.
Cosplay: We do not make cosplay. This means we do not produce wild looking garments worn by people in tv shows, or comic book movies with extravagant styling, metal parts, plastic horns, spikes, you name it. However if you see a classic jacket style on, say, James Dean or Arnold Schwarzenegger, yes we can absolutely replicate that!
Zippers: We only use our currently available YKK zippers you can see on our site.
Features: When you send us a photo of a design and we have a few images to base an entire jacket pattern and sewing pattern off of, often there can be small adjustments. We guarantee to get any 'major details' correct. That means zipper placement, number of zippers, general seam locations, pockets, style of collar, etc.. However, if, say a leather panel on the back is wider than you expected, that is not covered by our guarantee and we call that a 'minor detail'.
Examples of Major Details that we guarantee:
A horizontal, left side, chest pocket with rectangular seams around it.
The sleeve on the left is blue leather while the right sleeve is black.
The jacket has a belt around the waist.
There is a snap pocket in the lower right corner of the jacket with a triangular flap.
There is a 2 panel back, with one seam closer to the top (within reason, sometimes we cannot find leather large enough for certain back pieces)
There is a bi-swing back.
There are 2 adjustment belts on each cuff.
The epaulets have snap buttons on them.
There should be quilting on the shoulders, elbow patches, and back hem.
Examples of Minor Details that do not qualify:
The zipper is 4 inches long instead of 6.
The chest pocket must be 2 inches from the center line instead of 3.
The seam is not angled precisely.
The stitching used is the wrong type/color/technique.
The zipper on the sleeve is too far up the bicep, it should have been lower.
There should be 4 adjustment holes on the belt, there are only 3.
The epaulets are thicker than I wanted.
The shoulder padding is not big enough.
The yellow armband isn't the shade I wanted.
The quilting is too large/wrong angle.
Overall: We do not accept returns/refunds of custom work. They are impossible to resell, and are the only one of it's kind in the world. If a major detail is wrong, then we will accept the jacket back, fix it for you, and ship it out again. Keep in mind this is a bit of a judgement call, and we have the final word in what is a major detail or not but we will stick to the above guidelines as much as possible.
Looking for a deal? Subscribe to our mailing list for special coupons & sales.